This Refund Policy describes when and how Cadastre Home, LLC ("Cadastre Home") issues refunds for subscription plans and Concierge capture services. For questions, contact us at support@cadastrehome.com.
1. Subscription plans
Monthly plans
- Monthly subscriptions may be cancelled at any time from your dashboard.
- Cancellation takes effect at the end of the current billing period — you retain full access until then. We do not issue prorated refunds for the unused portion of a monthly billing period, including after a free trial converts to a paid monthly plan.
- Exception: if you experience a verifiable service outage exceeding 24 consecutive hours caused by Cadastre Home infrastructure, you may request a prorated credit for the affected period by contacting support within 7 days of the outage.
Annual plans
- If you cancel an annual plan within 14 days of the initial purchase and have not used paid features (AI processing, exports, adjuster share links), you are eligible for a full refund.
- After 14 days, annual subscriptions are non-refundable. You retain access for the full paid term.
- Renewals of existing annual plans are non-refundable after the renewal date unless required by applicable law. We send a renewal reminder at least 7 days before the renewal date.
Downgrade and plan changes
- You may downgrade to a lower-tier plan or free plan at any time. The downgrade takes effect at the next billing renewal — no prorated refund is issued for the difference.
- Upgrading to a higher-tier plan mid-period results in an immediate prorated charge for the remainder of the billing cycle.
Free trial (Pro Vault)
- Pro Vault may include a free trial period before your first charge. If you cancel through the billing portal before the trial ends, you will not be charged.
- After the trial converts to a paid subscription, normal monthly or annual refund terms apply from the date of the first charge.
Add-ons
- Extra property slots and Concierge Care annual add-ons follow the same refund rules as your underlying subscription interval: monthly add-ons are non-refundable after charge; annual add-ons are eligible for a full refund within 14 days of the initial purchase if paid features tied to that add-on have not been used.
- Renewals of annual add-ons are non-refundable after the renewal date unless required by law.
Account deletion
If you schedule account deletion, your subscription is cancelled and access ends after the 30-day grace period described in our Privacy Policy. Account deletion does not automatically trigger a cash refund. Refunds are only issued when you meet the eligibility criteria in this policy (for example, an annual plan within 14 days of initial purchase with no paid-feature usage).
2. Concierge capture service
Concierge is a one-time professional on-site capture service. At checkout we authorize your card (place a hold); you are charged only after a Certified Capture Partner accepts your appointment. If we cannot assign a partner after our reassignment process, the authorization is released and you are not charged.
The following cancellation terms apply once your appointment is confirmed:
| When you cancel | Refund |
|---|---|
| Before a partner accepts (authorization only — not yet charged) | Hold released — no charge |
| More than 48 hours before the scheduled appointment | Full refund |
| Within 48 hours of the scheduled appointment (reschedule requested) | Full refund or rescheduling credit |
| Within 48 hours of the scheduled appointment (no reschedule) | Non-refundable |
| No-show (did not answer or was not present) | Non-refundable |
| Cancelled by Cadastre Home or the Capture Partner | Full refund + rescheduling option |
To cancel a Concierge appointment, contact support@cadastrehome.com or use the cancellation link in your booking confirmation email.
3. Virtual Credits & Gift Vouchers
- All purchases of "Cadastre Home Credits" for Partner Wallets are strictly non-refundable once the transaction is complete, regardless of whether the credits have been used to generate vouchers.
- Individual "Gift Vouchers" purchased by standard users are non-refundable.
- Virtual credits and vouchers hold zero cash value and cannot be exchanged for a cash refund under any circumstances.
- Gift Vouchers are single-use. Unused value after one eligible checkout does not carry over.
- Vouchers apply to homeowner subscriptions, Concierge Capture, Concierge Care, and add-ons — not partner wallet purchases or directory listing fees.
- Concierge and add-ons require the recipient to hold Plus Safe or Pro Vault before checkout.
- Gift Vouchers cannot be combined with other promotional codes at checkout.
4. Billing errors
If you believe you were charged in error — such as being charged after cancellation, charged the wrong amount, or charged for a plan you did not select — contact us within 30 days of the charge at support@cadastrehome.com. We will investigate and, where a billing error is confirmed, issue a full refund promptly.
5. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or card issuer. Unjustified chargebacks may result in account suspension pending resolution. If a chargeback is filed, we reserve the right to provide Stripe with documentation of authorized charges, including usage records, to dispute the chargeback.
6. State statutory rights
Nothing in this Refund Policy limits any statutory refund or cancellation rights you may have under the laws of your state. If your state's law provides for a mandatory refund or cooling-off period that differs from this policy, those statutory rights take precedence.
7. How to request a refund
- Email support@cadastrehome.com with the subject line "Refund Request."
- Include your account email address and the reason for your request.
- We will respond within 3 business days.
- Approved refunds are processed within 5–10 business days and credited to your original payment method.
8. Contact
Billing and refund questions: support@cadastrehome.com or contact form.
This policy is incorporated into our Terms of Service.