Privacy Policy

Cadastre Home, LLC ("Cadastre Home," "we," "us," or "our") operates cadastrehome.com. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our home documentation platform, and explains your rights regarding that information.

By creating an account or using the service, you acknowledge that you have read and understood this policy. If you do not agree, please do not use the service.

1. Information we collect

Information you provide directly

• Account information: email address, name, phone number, mailing address, and authentication credentials.
• Property data: addresses, room layouts, asset inventories, photos, 360° media, and floor plan drafts or exports you create in your vault.
• Insurance policy data (optional): limits, deductibles, and policy PDFs you choose to upload in the Insurance tab — stored in your private vault and included in backups you download.
• Billing information: processed entirely by Stripe. We receive a payment method token and last-four digits only — we never store full card numbers or CVV codes.
• Partner inquiries: contact details you submit when reaching out to agents or attorneys in our directory.
• Support communications: messages you send us, including support tickets and Concierge booking inquiries.
• Ask Doc conversations: if you use our optional marketing AI assistant (Voice or Chat), the content of that conversation after you agree to the on-screen disclosure — see Section 1A below.

1A. Ask Doc (optional marketing AI assistant)

On our public marketing and signup pages we may offer an optional AI assistant named Doc (powered by ElevenLabs Agents) for sales and onboarding questions. Doc is not a human. If you start a Voice or Chat session after agreeing to the on-screen disclosure, we, ElevenLabs, and their service providers (including third-party large language model providers) may record, view, store, and share that conversation to operate the assistant, improve products and services, train machine learning models, and comply with law. Voice mode uses your microphone only after you start; Chat mode is text-only. Doc is not available in the signed-in dashboard. Your disclosure acceptance may be stored in browser local storage so we do not re-prompt on every visit; clearing site data resets it. See also our Cookie Policy regarding local storage.

Conversations with Doc are processed by our subprocessor ElevenLabs and may be shared with their third-party large language model providers as described in the disclosure and in Section 7. You can decline by choosing Cancel and not starting a session.

1B. Floor plans & layout capture

When you use the Cadastre floor plan editor, optional Bluetooth laser pairing, or Apple RoomPlan on a supported iPhone with LiDAR, layout capture runs on your device. The resulting room layout, optional 3D capture file, and editable draft JSON are stored in your private vault until you verify and export insurance-ready plans. We do not send RoomPlan data to third-party floor plan conversion services. If you request panorama layout suggestions, our servers process your existing 360° room photos on Cadastre infrastructure to suggest room footprint stamps — you review and calibrate scale before any plan is marked verified or exported. Bluetooth laser pairing reads distance measurements only — no continuous location tracking. Floor plan drafts and source captures remain in your vault until you delete them or remove your account.

Information collected automatically

• Usage data: pages visited, features used, session duration, and interactions — collected only with your consent via our optional analytics (Google Analytics or Plausible).
• Device and log data: IP address, browser type, operating system, and referring URL collected for security and fraud prevention. Logs are retained for 90 days for server access logs.
• Cookies and local storage: see our Cookie Policy for full details.

Professional partner prospect data

For our attorney and insurance agent directory, we may collect publicly available business information (firm name, address, website, phone) and business contact emails obtained from firm websites or licensed data providers. We use SerpAPI to discover publicly listed businesses and may use Apify to extract business contact emails from firm websites when a website is known but no email is available. Sourced listings are reviewed internally before outreach.

If you are a professional listed in our directory, we may send B2B outreach about claiming your profile. We send CAN-SPAM compliant B2B outreach from partners@cadastrehome.com to professionals whose listings we believe are relevant. Every message includes an unsubscribe link. Outreach stops when a listing is claimed or you opt out. Prospect and outreach records are retained for Prospect and outreach enrollment data for unclaimed listings is retained for up to 2 years, aligned with our lead retention schedule, unless you opt out or claim the listing sooner.

To opt out of outreach, use the unsubscribe link in any message or email privacy@cadastrehome.com. Claiming your listing stops pre-claim outreach for that profile.

Closing Partner program data

Cadastre Home offers a Closing Partner program for title companies and real estate agents. Approved Closing Partners may purchase Cadastre Home Credits and issue Gift Vouchers as optional promotional gifts to their own clients at closing. Closing Partners are not listed in a public professional directory and do not receive directory lead routing.

When you apply as a Closing Partner, we collect company name, profession (title company or real estate), contact details, and account identifiers needed to operate your Partner Wallet (credit purchases, Gift Voucher issuance, and redemption status).

We may invite title and real estate professionals using publicly available business contact information or contact details you or your firm provide. We may send CAN-SPAM compliant B2B invitation emails from partners@cadastrehome.com to title and real estate professionals about joining the Closing Partner program. Every message includes an unsubscribe link. Outreach stops when you opt out or submit an application. Prospect and applicant records are retained for Closing Partner applicant and invitation-prospect records are retained for up to 2 years, aligned with our lead retention schedule, unless you opt out or your application is processed sooner.

When a homeowner redeems a Gift Voucher, we process the voucher code and optional partner referral slug for checkout discounts and partner attribution. Partners may see whether a voucher they issued was redeemed; we do not sell homeowner account data. See also Terms — Closing Partners.

To opt out of Closing Partner invitation emails, use the unsubscribe link in any message or email privacy@cadastrehome.com.

The same login may hold an independent homeowner vault subscription and a separate Closing Partner wallet. Billing and entitlements for each role are managed independently. A single account may not simultaneously hold a Closing Partner profile and an attorney or insurance-agent directory partner profile.

1B. Floor plans (editor, laser, RoomPlan, inference)

When you use the Cadastre floor plan editor, optional Bluetooth laser pairing, or Apple RoomPlan on a supported iPhone with LiDAR, layout capture runs on your device. The resulting room layout, optional 3D capture file, and editable draft JSON are stored in your private vault until you verify and export insurance-ready plans. We do not send RoomPlan data to third-party floor plan conversion services. If you request panorama layout suggestions, our servers process your existing 360° room photos on Cadastre infrastructure to suggest room footprint stamps — you review and calibrate scale before any plan is marked verified or exported. Bluetooth laser pairing reads distance measurements only — no continuous location tracking. Floor plan drafts and source captures remain in your vault until you delete them or remove your account.

2. How we use your information

We process your information on the following legal bases:

3. Sharing and access

We do not sell your personal information for money. The table below summarizes how your data may be accessed or shared:

You are responsible for the accuracy of vault content and any voluntary share links you create. Using Cadastre Home to submit false or misleading information to insurers, adjusters, attorneys, lenders, or government programs (including FEMA and other disaster-assistance applications) violates our Terms of Service and may result in account termination or referral to authorities. See Terms of Service, Section 7 (Acceptable use).

4. Data storage and security

All data is stored in encrypted cloud infrastructure operated by Supabase and AWS in US regions. We apply row-level security (RLS) so that each user can access only their own records. Media files are stored in private, access-controlled buckets — files are never publicly accessible without a time-limited signed URL or a share link you explicitly create.

We implement industry-standard technical and organizational safeguards including TLS encryption in transit, AES-256 encryption at rest, regular security reviews, and access controls limited to authorized personnel. However, no system is completely secure — you are responsible for maintaining the confidentiality of your account credentials. While no system is 100% secure, in the event that we verify a breach of our security systems that impacts your personal property data or vault contents, we will notify you via the email address on file within 72 hours of verification. Our notice will detail the nature of the breach, the specific data categories involved, and the immediate corrective actions we have taken.

When you choose to upload insurance policy PDFs (declarations pages, endorsements, or related documents), we store them in your private encrypted vault alongside other property media. Policy documents are included in vault backup ZIP exports you initiate, remain until you delete them or your account, and are never published on marketing pages or sent to carriers automatically. When you voluntarily create an agent, attorney, or adjuster share link, recipients you choose can view policy PDFs and other documented insurance details you have stored.

5. Data retention

• Account and vault data: Until you delete your account (30-day grace period before permanent purge).
• Billing records: Up to 7 years for tax and fraud prevention purposes.
• Contact and lead forms: 2 years for contact and partner inquiry records.
• Server access logs: 90 days for server access logs.
• Encrypted database backups: 30 days for encrypted database backups.

When retention periods expire, data is securely deleted or anonymized. You may request earlier deletion by scheduling account removal in your dashboard (Profile → Data & privacy).

6. International data transfers

Your data is stored and processed in the United States. If you access the service from outside the United States — including from the European Economic Area (EEA), United Kingdom, or Switzerland — your information is transferred to and processed in the US, which may have different data protection laws than your home country.

Where required by law (e.g., GDPR Chapter V), we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) with our subprocessors. By using the service, EEA/UK residents acknowledge this transfer and our use of SCCs as a lawful transfer mechanism.

7. Subprocessors

We share data with the following third-party service providers under data processing agreements:

• Supabase (database & authentication — US regions)
• AWS (media storage & AI vision — US regions)
• Stripe (payment processing)
• Resend (transactional email)
• Resend marketing (B2B partner outreach — separate from transactional)
• SerpApi (replacement cost lookups and professional directory sourcing)
• Apify (website email enrichment for directory listings)
• Mapbox (service area maps)
• ElevenLabs (optional marketing voice/chat assistant “Doc” — conversations recorded when you start a session; microphone only for Voice mode)
• Google reCAPTCHA (bot protection on public forms and auth pages — subject to Google Privacy Policy and Terms)
• Google Analytics or Plausible Analytics (optional analytics — only with consent)

When utilizing our Concierge capture services, local third-party Certified Capture Partners collect visual media inside your property. This data is written directly to temporary, sandboxed application memory and securely uploaded directly to our private AWS infrastructure via integrated application controls. Capture Partners are technically and contractually prohibited from maintaining permanent localized copies, native device gallery backups, or independent cloud storage of your property archives post-upload.

We will notify users of material subprocessor changes via email or an in-app notice at least 30 days before the change takes effect.

8. Cookies and tracking

We use essential cookies for authentication, session management, and theme preferences. Google reCAPTCHA may load on public forms and sign-in pages to prevent abuse (see Google Privacy Policy and Terms of Service). Optional analytics cookies (Google Analytics or Plausible) load only after you opt in via our cookie banner. Browser local storage may remember your Ask Doc AI disclosure acceptance and display preferences.

For full details including specific cookie names, durations, and opt-out instructions, see our Cookie Policy.

9. Children's privacy

The service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@cadastrehome.com.

10. Your privacy rights

Depending on where you live, you may have the following rights regarding your personal information. To exercise any of these rights, visit your dashboard (Profile → Data & privacy) or contact privacy@cadastrehome.com.

Rights available to all users

• Access: download a copy of your data from Profile → Data & privacy (JSON) or Dashboard → Backup (full vault archive).
• Portability: JSON export for GDPR/CCPA; complete vault backup ZIP with embedded media from Dashboard → Backup.
• Correction: update profile fields directly in your dashboard.
• Erasure: self-service account deletion with a 30-day grace period before permanent purge.
• Withdraw consent: opt out of analytics at any time via the cookie banner or Your Privacy Choices.

California residents ( CCPA / CPRA)

We do not sell personal information for money. Directory lead forwarding may constitute "sharing" under the California Privacy Rights Act (CPRA). You may opt out via Your Privacy Choices or Profile → Data & privacy. We honor Global Privacy Control ( GPC ) signals as a valid opt-out of sharing.

You may also request: (a) disclosure of categories and specific pieces of personal information we hold about you; (b) deletion of your information; (c) correction of inaccurate information; and (d) information about automated decision-making. We will not discriminate against you for exercising these rights.

Virginia (VCDPA), Colorado (CPA), Texas (TDPSA), and Florida (FDBR)

Residents of Virginia, Colorado, Texas, and Florida have similar rights to those listed above, including the right to access, correct, delete, and obtain a copy of your personal data, and to opt out of processing for targeted advertising purposes. We do not engage in targeted advertising using your personal data. To exercise these rights, contact privacy@cadastrehome.com.

EEA, UK, and Switzerland ( GDPR / UK GDPR)

In addition to the rights above, you have the right to object to or restrict certain processing, and the right to lodge a complaint with a supervisory authority. In the EU, you may contact your local Data Protection Authority (DPA). In the UK, you may contact the Information Commissioner's Office (ICO) at ico.org.uk.

We respond to all verified data subject requests within 30 days (extendable to 60 days for complex requests, with notice).

11. Global Privacy Control (GPC)

We honor browser-level Global Privacy Control (GPC) signals. If your browser or extension sends a GPC signal, we treat it as a valid Do Not Sell or Share request under California law. Your preference is recorded automatically — no additional action is required.

12. Changes to this policy

We may update this policy to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make material changes, we will notify you by:

• Sending an email to the address on your account at least 14 days before the change takes effect; or
• Displaying a prominent notice in the application upon login.

Non-material changes (such as typo corrections or clarifications) will be reflected by updating the "Last updated" date above. Continued use of the service after the effective date constitutes acceptance of the revised policy.

13. Governing law

This Privacy Policy is governed by the laws of the State of Louisiana, without regard to conflict of law principles.

14. Contact us

For privacy-related questions, data subject requests, or complaints:

• Email: privacy@cadastrehome.com
• General support: support@cadastrehome.com
• Contact form: cadastrehome.com/contact