Terms of Service

1. Age requirement

You must be at least 18 years old to use the service. By using Cadastre Home, you represent that you are at least 18 years of age. If you are under 18, you may only use the service under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.

2. Service description

Cadastre Home provides home documentation software that helps homeowners create pre-loss property records including room-by-room photos, 360° virtual tours, AI-powered inventory, and adjuster-ready export files. We also offer optional professional on-site capture through our Certified Capture Partner program ("Concierge" service).

Important disclaimer: Cadastre Home does not provide insurance advice, legal advice, or public adjuster services. Export files and documentation produced by the platform are tools designed to support your insurance claim — claim outcomes depend entirely on your specific policy, carrier, and adjuster. We make no guarantee that any documentation produced by the service will result in a specific claim outcome.

3. Accounts and subscriptions

Account security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at support@cadastrehome.com if you suspect unauthorized access.

Subscription billing

Paid subscriptions renew automatically at the end of each billing interval (monthly or annual) until you cancel. You authorize us to charge your payment method on file for each renewal. Prices are displayed at checkout and may change with 30 days' prior notice.

Failed payments

If a payment fails, we will retry the charge and may notify you by email. Accounts with outstanding balances beyond a 7-day grace period may be downgraded to a free plan or suspended until payment is resolved.

Cancellation

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period — you retain access until then. We do not prorate partial-period cancellations except where required by applicable law.

4. Concierge capture service

Concierge is a one-time professional on-site capture service performed by Certified Capture Partners. Concierge fees are charged at booking and are separate from your subscription.

• Cancellations made more than 48 hours before the scheduled appointment receive a full refund.
• Cancellations within 48 hours of the appointment are non-refundable unless rescheduled.
• No-shows forfeit the session fee.
• Capture Partners are independent contractors. Cadastre Home is not liable for the quality of on-site capture beyond scheduling and platform access.

5. Refunds

Subscription refunds are handled per your plan terms. Concierge one-time capture fees are non-refundable after scheduling unless otherwise required by law.

See our Refund Policy for full details, including state-mandated cooling-off rights where applicable.

6. Intellectual property

Your content

You retain full ownership of all photos, videos, documents, and other content you upload to the service ("Your Content"). By uploading content, you grant Cadastre Home a limited, non-exclusive, royalty-free license to store, process, and display Your Content solely for the purpose of providing the service to you. We do not claim ownership of Your Content and will not use it for any purpose beyond operating and improving the service.

Our platform

The Cadastre Home platform — including its software, design, trademarks, brand assets, AI models, export templates, and documentation — is owned by Cadastre Home, LLC and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or reverse-engineer any part of the platform without our prior written consent.

Feedback

If you submit ideas, suggestions, or feedback about the service, you grant us an irrevocable, royalty-free right to use that feedback without restriction or attribution.

7. Acceptable use

You agree not to:

• Upload unlawful, fraudulent, defamatory, or harmful content.
• Attempt to access another user's account or data without authorization.
• Reverse-engineer, decompile, or scrape the platform.
• Abuse API rate limits or automated access in a way that degrades the service for others.
• Use the platform to create fraudulent insurance claims or misrepresent property condition.
• Violate any applicable local, state, national, or international law or regulation.

We may suspend or terminate accounts that violate these Terms without prior notice. Serious violations may be reported to law enforcement.

8. Your data

You may export your personal data and schedule account deletion from Profile → Data & privacy in your dashboard. Deletion includes a 30-day grace period before permanent purge. Active subscriptions are cancelled when account deletion is scheduled.

We recommend exporting your vault data before cancelling or deleting your account. We are not responsible for data loss caused by user-initiated deletion or failure to maintain offline backups of critical exports.

9. Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that: (a) the service will be uninterrupted or error-free; (b) any defects will be corrected; (c) the service is free of viruses or other harmful components; or (d) the results of using the service will meet your expectations or satisfy your insurance carrier.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CADASTRE HOME'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE ARE NOT LIABLE FOR: CLAIM OUTCOMES OR CARRIER DECISIONS; DATA LOSS DUE TO USER ERROR; SERVICE INTERRUPTIONS DUE TO THIRD-PARTY PROVIDERS; OR FORCE MAJEURE EVENTS.

11. Indemnification

You agree to indemnify, defend, and hold harmless Cadastre Home, LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party right.

12. Force majeure

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, governmental actions, labor disputes, internet outages, cyberattacks, or failures of third-party infrastructure providers.

13. Affiliate links

Cadastre Home participates in the Insta360 affiliate program. We may earn a commission when you purchase through Insta360 links on our Capture Guide or other marketing pages, at no additional cost to you. Affiliate links are clearly disclosed on those pages.

14. Modifications to these Terms

We may modify these Terms at any time. When we make material changes, we will notify you by email at least 14 days before the changes take effect, or by displaying a prominent notice in the application. Non-material changes take effect upon posting with an updated "Last updated" date.

Your continued use of the service after the effective date constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the service.

15. Governing law and dispute resolution

Governing law

These Terms are governed by the laws of the State of Louisiana, without regard to its conflict of law provisions.

Informal resolution

Before initiating any formal dispute process, you agree to contact us at support@cadastrehome.com and give us 30 days to attempt informal resolution.

Binding arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in New Orleans, Louisiana. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver

YOU AND CADASTRE HOME AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims.

Exception: Either party may bring individual claims in small claims court within applicable jurisdictional limits, without arbitration.

16. General provisions

• Entire agreement: These Terms, together with our Privacy Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between you and Cadastre Home and supersede any prior agreements.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
• Assignment: You may not assign your rights or obligations under these Terms without our consent. We may assign our rights and obligations, including in connection with a merger, acquisition, or sale of assets.
• No third-party beneficiaries: These Terms do not create any third-party beneficiary rights.

17. Contact

Questions about these Terms: support@cadastrehome.com or contact us.

Mailing address: [REGISTERED ADDRESS — COUNSEL TO CONFIRM]